Tems are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Belluxeindia.in. To see the list of items eligible for return and details of return window, please refer to our belluxeindia.in.
How do I return an item?
To return an item:
1.Call to our customer care number or mail us at firstname.lastname@example.org.
2.They will update you with all the details of return like your nearby office address.
3.Tell them a reason for return.
4.Send the product to nearby address or our corporate office address.
What are the guidelines for returning an item?
1.Your address and the item that you wish to return must be eligible for return.
2.If the return is not eligible for Pickup, a Self-Return option will be given.
3.Once the return is received, you will, in accordance with belluxeindia.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or belluxeindia account (as belluxe Pay balance).
How can I track my return?
To track your return: You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.
When will I get my refund?
Available refund method Refund Time-frame
FBA orders (After the return is received by belluxe)
Seller-Fulfilled orders (After seller notifies belluxe of receipt of return)
Credit Card/ Debit Card-2-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account 2-4 business days
Pay on Delivery Orders
NEFT to Bank Account 2-5 Business Days.
Paper Cheque 8-10 business days
Are items purchased on belluxeindia.in eligible for replacements?
Our all Products items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with us.
For more details, please see belluxeindia.in Replacement Policy.